Welcome to Primo Car Accessories! We are committed to providing you with a reliable and efficient shipping experience. Please read our shipping policy carefully to understand how we handle your orders.
1. Shipping Locations
Domestic Shipping:
- We ship all orders within Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and others.
- Currently, we do not offer international shipping. If you have any special shipping requests, please contact us directly.
2. Shipping Rates & Delivery Estimates
Standard Shipping:
- Cost: PKR 250 per order
- Delivery Time: 5-7 business days
Please note that delivery times may vary based on your location and external factors beyond our control.
3. Order Processing Time
- Processing Time: All orders are processed within 1-3 business days.
- Holidays & Weekends: Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Methods
We partner with reliable courier services to ensure your orders arrive safely and on time. Our current shipping partners include:
- TCS
- Leopard Courier
- Pakistan Post
- BlueEx
You can track your order using the tracking number provided in your confirmation email.
5. Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can use this number to monitor the status of your delivery on the courier’s website.
6. Customs, Duties, and Taxes
All orders are subject to applicable taxes and duties. Primo Car Accessories is not responsible for any additional charges that may be incurred due to customs processing or local import regulations.
7. Damages
In the unlikely event that your order arrives damaged, please contact us immediately at support@primocaraccessories.com with your order number and photos of the damaged items. We will work with you to resolve the issue promptly.
8. Lost or Misrouted Packages
If your package is lost or misrouted, please contact our support team at support@primocaraccessories.com. We will investigate the issue with our shipping partners and ensure that you receive an exchange or replacement as necessary.
9. International Shipping
At this time, Primo Car Accessories does not offer international shipping. We are working on expanding our shipping options and will notify our customers once international shipping becomes available.
10. Returns and Exchanges
Please refer to our Return Policy for detailed information on how to return or exchange products.
11. Contact Us
If you have any questions or need further assistance regarding our shipping policy, please feel free to contact us:
- Email: support@primocaraccessories.com
- Phone: +92-333-2129648
- Address: 5/16, Civil lines, Abdullah Haroon Road, Opposite Metropole Hotel, Karachi
Thank you for choosing Primo Car Accessories! We appreciate your business and strive to provide you with the best products and services.